Outlet Supervisor Can Ting Zhu Guan
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Outlet Supervisor is concerned with the efficient and professional service of food and beverages within the restaurant, ensuring that the restaurant returns a budgeted profit through tight cost and stock control. This role directly supervises team members while ensuring that all guests receive optimum service in accordance with the standards, policies and procedures of Hilton.
What will I be doing?
As the Outlet Supervisor, you will be responsible for performing the following tasks to the highest standards:
- Maintain a high customer service focus by approaching your job with the customers always in mind.
- Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues.
- Contribute ideas and suggestions to enhance operational / environmental procedures in the hotel.
- Actively promote the services and facilities of Hilton hotels to guests and suppliers of the hotel.
- Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace.
- Confidently know the food and beverage menu contents and explain them in detail to guests.
- Understand dietary requirements and offer appropriate suggestions.
- In consultation with the Manager, agree and implement actions to make improvements to customer service.
- Complete the checklist in product knowledge.
- Make suggestions on the menu that might suit guests of different nationalities.
- Familiarize with menu items of all other outlets to recommend guests to other outlets.
- Confidently know the opening hours of all restaurants and hotel outlets.
- Able to recommend other restaurants and city attractions to hotel guests.
- Actively check team members' product knowledge on each shift.
- Undertake steps / processes to ensure that all areas of the restaurant are set to the standards required for breakfast, lunch and dinner, including the checking of the cashier desk set-up and communicating with the Chefs on any details for the shift and number of reservations for the day.
- Check reservations for the day, ensuring that the restaurant and team members have tables ready and large bookings have been confirmed by phone.
- Assist bartenders and kitchen team members where required and carry out any reasonable duties requested by the Manager.
- Ensure that all team members are briefed for the details of the shift ahead.
- Complete the checklist on preparing the restaurant for service.
- Greet guests with a smile, offer assistance with coats, bags, etc., and introduce yourself.
- Escort guests to a table and ask if they would prefer a smoking or non-smoking table.
- Follow-up on any guest questions or queries immediately and if you don't have the answer, check with your Manager.
- Ensure that all service procedures are carried out to the standards required.
- Make sure that all areas are cleaned and maintained in accordance with operating procedure.
- Supervise the restaurant roster on a daily basis and ensure it is in line with the changing business levels, making any changes in order to achieve the F&B; team service standards and budget goals.
- Control the allocated labour for each shift to ensure that customer expectations are met whilst achieving the desired labour cost.
- Assist restaurant managers with training all team members for the 'induction training' and 'on the job training'.
- Offer team members constructive feedback about their performance after every shift in an aim to develop their skills and confidence.
- Provide leadership and direction for all team members while on duty by offering professional skills and leading by example.
- Ensure that the shift is reviewed, handovers and briefings are carried out.
- Carry out any other reasonable duties and responsibilities as assigned.
- The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.
Zuo Wei Can Ting Zhu Guan ,Nin Jiang Ying Yi Zui Gao Biao Zhun Wan Cheng Yi Xia Ren Wu :
- Zai Zheng Ge Gong Zuo Guo Cheng Zhong ,Shi Zhong Bao Chi Gao Du De Ke Hu Fu Wu Yi Shi.
- Bao Chi Ji Ji De Gong Zuo Tai Du ,Zuo Hao Ben Zhi Gong Zuo ,Bing Qie Zhu Dong Jie Jue Wen Ti ,Neng Gou Shi Zhong Qing Xi De Yu Ke Ren Huo Tong Shi Jin Xing Jiao Liu.
- Neng Gou Ti Chu Dui Jiu Dian De Yun Zuo Ji Huan Jing You Yi De Yi Jian Huo Jian Yi.
- Neng Gou Ji Ji De Xiang Ke Ren Ji Gong Ying Shang Tui Jian Jiu Dian De Fu Wu Ji She Shi.
- Zai Gong Zuo Guo Cheng Zhong Neng Gou Zuo Hao Ben Zhi Gong Zuo ,Bao Zheng Zi Ji Ji Qi Ta Ren De An Quan.
- Shou Xi Zhang Wo Cai Dan Ji Yin Liao Dan Shang De Nei Rong ,Bing Ke Yi Xiang Xi De Gei Ke Ren Zuo Chu Jie Shi.
- Liao Jie Jian Kang Shi Pin De Yao Qiu ,Bing Ke Yi Gei Chu Gua Dang De Jian Yi.
- Yu Jing Li Shang Tao ,Bing Zuo Dao Ru He Ti Gao Dui Ke Fu Wu Yi Shi ,Da Cheng Yi Zhi Biao Zhun Bing Cai Qu Xiang Ying De Xing Dong.
- Neng Gou Da Dao Chan Pin Zhi Shi De Yao Qiu.
- Ke Yi Gen Ju Ke Ren Bu Tong De Guo Ji Tui Jian Cai Dan Shang De Shi Pin.
- Liao Jie Qi Ta Can Ting De Cai Yao ,Yi Bian Xiang Ke Ren Tui Jian.
- Shou Xi Suo You Can Ting Ji Jiu Dian Qi Ta Bu Men De Ying Ye Shi Jian.
- Ke Yi Xiang Ke Ren Tui Jian Qi Ta Ju You Xi Yin Li De Can Ting Huo Chang Suo.
- Zai Gong Zuo Zhong Sui Shi Jian Cha Yuan Gong De Chan Pin Zhi Shi.
- Zun Shou Fu Wu Cheng Xu ,Bao Zheng Can Ting De Ge Ge Qu Yu Du Fu He Zao Can , Wu Can Ji Wan Can De Fu Wu Biao Zhun. Qi Zhong Bao Gua Shou Yin Tai De Zhun Bei Gong Zuo ,Ji He Chu Shi Jiao Liu ,Can Ting Yu Ding De Xiang Xi Qing Kuang.
- Jian Cha Can Ting Dang Tian Yu Ding ,Bao Zheng Yuan Gong Neng Gou An Zhao Yu Ding Zhun Bei Ji Zheng Que Bai Tai ,Zuo Hao Xiang Ying De Zhun Bei ,Bing Neng Zhi Dian Que Ren Yu Ding.
- Zai Bi Yao De Shi Hou Xie Zhu Jiu Ba Ji Chu Fang De Tong Shi ,Bing Wan Cheng Jing Li Jiao Dai De Ren Wu.
- Que Bao Suo You Yuan Gong Ti Qian Liao Jie Huan Ban De Xiang Xi An Pai.
- Wan Cheng Zhang Dan Jian Cha Biao Yi Zhun Bei Can Ting Fu Wu.
- Wei Xiao Fu Wu ,Xie Zhu Gu Ke Jiu Zuo , Gua Wai Tao Ji Bei Bao Deng ,Bing Zuo Zi Wo Jie Shao.
- Bao Zheng Ke Ren Du Bei Yin Ling Ru Zuo Bing Xun Wen Ta Men Xi Huan Xi Yan Qu Huo Fei Xi Yan Qu.
- Man Zu Ke Ren De Ge Xiang Yao Qiu ,Ru Bu Neng Li Ji Hui Da Ke Ren De Wen Ti Qing Yu Jing Li Lian Xi.
- Que Bao Suo You Fu Wu Du Fu He Biao Zhun.
- Que Bao Suo You Qu Yu Yu Kai Shi Yong Can Shi Yi Yang Zheng Ji.
- Zai Sheng Yi Bian Hua De Ji Chu Shang Diao Zheng Yuan Gong Pai Ban ,Zuo Ren He Bian Hua Yao Que Bao Can Yin Bu Fu Wu Zhi Liang Ji Yu Suan.
- Kong Zhi Mei Ge Ren Yuan De Fen Pei ,Yi Que Bao Gu Ke De Qi Wang De Dao Man Zu Er Da Dao Yu Qi De Ren Yuan Cheng Ben.
- Xie Zhu Can Ting Jing Li Jin Xing Jiu Zhi Pei Xun ,Ji Zai Zhi Pei Xun.
- Wei Ti Gao Yuan Gong De Gong Zuo Ji Neng Ji Zi Xin Xin ,Zai Mei Ge Ban Ci De Gong Zuo Zhi Hou Zong Jie Ta Men De Gong Zuo Biao Xian.
- Tong Guo Ti Xian Zi Shen De Zhuan Ye Su Zhi ,Wei Can Ting De Qi Ta Yuan Gong Shu Li Liang Hao Bang Yang.
- Que Bao Mei Ge Ban Ci De Hui Gu ,Jiao Jie Ban Ji Li Hui De Zhao Kai.
- Ru You Bi Yao ,Gai Bu Men You Quan Geng Gai Huo Bu Chong Gai Zhi Wei Miao Shu.
- Wan Cheng Ren He Qi Ta He Li De Zhi Ze He Bei Zhi Pai De Zhi Ze.
What are we looking for?
An Outlet Supervisor serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- 2-4 years managerial position in a 4 / 5-star category hotel.
- Good English skills, both verbal and written to meet business needs.
- Motivated and committed, approaching all tasks with enthusiasm and seize opportunities to learn new skills or knowledge in order to improve personal performance.
- Flexible and responds quickly and positively to changing requirements including the performance of any tasks requested of you.
- Maintain high team focus by showing cooperation and support to colleagues in the pursuit of team goals.
- Strong leadership and training skills.
- Outgoing personality and willing to work for long hours.
- Er Zhi Si Nian Zai Si /Wu Xing Ji Jiu Dian De Xiang Guan Guan Li Jing Yan.
- Liang Hao De Ying Yu Kou Yi Ji Shu Xie Neng Li.
- Ju You Ji Ji He Zuo De Jing Shen ,Yi Re Xin De Tai Du Dui Dai Suo You De Gong Zuo , Bing Le Yu Li Yong Yi Qie Ji Hui Xue Xi Ji Neng Yi Bian Yu Gai Jin Zi Ji De Gong Zuo De Ji Qiao.
- Ju You Ji Qiang De Ying Bian Neng Li ,Ling Huo Fan Ying Bing Yi Ji Ji De Tai Mian Dui Xu Qiu Geng Gai De Shi Qing ,Bao Gua Ren He Gong Zuo Yao Qiu De Gai Bian De.
- Ju You Jiao Qiang De Tuan Dui Jing Shen ,Tong Guo He Zuo Ji Dui Tong Shi Gong Zuo De Zhi Chi Da Dao Tuan Dui De Gong Tong Mu Biao.
- Ling Dao Ji Neng Ji Pei Xun Ji Qiao.
- Wai Xiang Xing Ge , Ke Yi Chang Shi Jian De Gong Zuo.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
