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You will be dedicated to ensuring a pleasant and reliable guest experience by interacting with our guests through email, phone and social media. You’re a great match if you are absolutely guest–centric and committed to meet and exceed guests’ expectations. You’re flexible, have a can do attitude and a problem solving, result oriented driven.
- Receive and welcome guests (through emails, calls and notes) and ensure smooth and dependable service
- Assist guests before, during and after their stay
- Develop a thorough knowledge of the apartments and services
- Monitor guests reviews and follow up for maintaining and improving ratings
- Take and manage reservations, and promote extra services
- Liaise closely with the Housekeeping Team, and monitor special requests and needs
- Coordinate with the Call Centre Team
- Follow up on payments
- Draft concise and clear notes for the Maintenance Team
- Use reporting and monitoring tools with a view to improve operations efficiency
- Ensure the telephone standby
Job Type: Full-time
Benefits:
- Company computer
Schedule:
- Monday to Friday
Supplemental pay types:
- 13th month salary
Ability to commute/relocate:
- 1000 Brussels: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person
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