Job Description
Location: Melbourne | Southern Metropolitan
Job type: Full time
Organisation: Monash Health
Salary: Salary not specified
Occupation: Administration/Secretarial, Communications, Marketing and Media, Finance, Health and Allied Health, Human Resources, Information Management, Procurement
Reference: 60890
About Monash Health
Monash Health provides a world of healthcare across southeastern Melbourne, uniquely integrating primary, secondary and tertiary health services as well as world-renowned research and teaching facilities. We employee more than 22,000 staff who work across 40 care locations. In Monash Health your own growth and development is important and with us you can really be your best. For more information please visit www.monashhealth.org.
Monash Health is a great place to work
We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversity in the workplace and we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.
Join Monash Health featuring its latest new world-leading cardiac facility:
- Victoria’s largest public health service with over 22,000 employees with excellent opportunities for growth and development
- Only public healthcare organisation ranked in LinkedIn Australia’s 2022 Top Companies List
- Opportunity to enjoy the benefits of Melbourne’s south-eastern suburbs and work closer to home
- Architecturally designed sustainable building, filled with colour, natural light and space
- New model of cardiac care in the delivery of patient centred excellence
- Cutting edge state-of-the-art technology and on-site education to facilitate world-leading research
- Dedicated leadership team fostering high performing talent within a tertiary hospital
- Best place in Australia to grow and advance your career in Healthcare
- Salary packaging options, 5 weeks annual leave pro-rata, Accrued Days Off, comprehensive Health & Wellbeing program, Free flu vaccinations, Private health insurance at discounted rates, + more
About Monash Imaging
Monash Imaging incorporates services at Monash Medical Centre - Clayton; Monash Children’s Hospital – Clayton; Victorian Heart Hospital – Clayton, Dandenong Hospital, Dandenong; Casey Hospital, Berwick; Moorabbin Hospital, Bentleigh East; Kingston Centre, Cheltenham; Pakenham Health Centre (Women’s Imaging), Pakenham and two Dental sites at Cranbourne and Dandenong. The Victorian Heart Hospital will be Australia’s first dedicated heart hospital will include a full range of ambulatory and inpatient cardiac care, including cardiac theatres, cardiac catheterisation laboratories, emergency, intensive care, and ambulatory services such as cardiac CT, echocardiography and specialist consultation.
Monash Imaging provides over 365,000 imaging examinations per year across all sites. The Service budgets for approximately 500 EFT and has an expense budget of $100M.
Monash Imaging is a busy, multi-modality department providing diagnostic and therapeutic imaging services to the outer southeast region of Melbourne and West Gippsland for adult and paediatric patients. The environment will offer patients and families a friendly atmosphere together with innovative technology to deliver the very best patient experience.
Medical Administration Officer
Monash Imaging is seeking an enthusiastic Medical Administrative Officer to join the Administration team to support high-level patient centred care. As a Medical Administration Officer, you will be responsible for providing high-level customer service to patients in a variety of settings including:
- Reception meet and greet patients and their families
- Phone system, making appointments for internal and external patients according to their medical needs
- Excellent interpersonal and communication skills
- Working on a rotational roster
The is a key role focused on providing exceptional customer service to patients and their families. Working in a busy, team-based environment, you will deliver efficient and effective administrative support, contributing to optimum patient care and overall functioning of the service. You are passionate about helping others, especially in a challenging situation, is what drives you to provide exceptional support to our patients and their families. As the first point contact for many of our patients when they attend our unit, a welcoming manner with clear communication skills combined with empathy and patience is essential for this role.
Full Time Ongoing role based mainly at Monash Clayton and Victorian Heart Hospital, with some rostering to other Monash Health imaging sites within the southeast corridor of Melbourne in response to rostering requirements
About You
Working closely with radiologists, cardiologists, nurses, MITs and cardiac technicians you will bring the following demonstrated skills, experience and knowledge:
- previous experience in radiology or medical administration would be an advantage
- superior customer service skills and ability to remain calm and helpful in a challenging or changing environment
- attention to detail coupled with ability to priority competing tasks and deadlines
- able to work autonomously as well as part of a wider multidisciplinary team
- hardworking, passionate, proactive dedicated work ethic
- flexible, adaptable, and inclusive team member
- ability to learn new computer software with ease
- excellent verbal & written communication skills
- effective time management skills including planning and organisational skills
- ability to maintain confidentiality and privacy of patient information
- exceptional attention to detail
How To Apply
We’re only able to accept applications submitted via the Monash Health online Mercury System. Details on how to apply and probity check requirements, refer to attached Application Guide located under Position Documents.
Applications screened upon receipt and selection activity may commence prior to the closing date.
Make sure you are a part of the Imaging Administration team, Apply NOW!
