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Admissions Officer
Who are we looking for?
We are looking for a new Admissions Officer to join our iheed division, part of Cambridge Education Group.
The role is on a full-time, permanent basis with the location in Dublin, Ireland.
This role is part of the Academic Affairs team, ensuring students have a seamless journey from applicant to enrolled student. This role is a critical link between the student recruitment and academic functions in iheed and provides students with an efficient and welcoming experience as they begin their studies. You will ensure students submit all documents required for registration, are enrolled correctly and on time, and guide them through the financial options for programme payment.
This is a busy and varied role with strong support but which requires you to work to tight deadlines on your own initiative. Strong attention to detail and excellent communication skills are critical. Our learners are at the heart of everything we do, and the ideal candidate will have a passion for ensuring student satisfaction through efficient and friendly processes.
As the iheed suite of programmes develop, you will assist with designing systems and processes to expand the admissions and student registration function.
Key responsibilities:
· Log and track all incoming student applications using inhouse platforms.
· Liaise with incoming students to ensure each student provides all required documents, and that they are correct and valid.
· Identify and escalate atypical applications.
· Issue “Offer letters” for completed applications.
· Assist and resolve all queries from incoming students.
· Work closely with the Sales and Marketing and Academic Affairs teams to achieve admissions targets.
About your skills and experience:
· Experience of maintaining clear and accurate records
· Evidence of effective team working
· Meticulous attention to detail
· Excellent approach to customer service
· Excellent communication skills and clarity of writing
· Capacity to manage a high workload, often working to tight deadline
About iheed
iheed are a division of Cambridge Education Group. Since 1952, Cambridge Education Group has been delivering the highest quality academic programmes, providing a valuable stepping-stone for thousands of students to progress onto the world’s leading universities and maximise their career opportunities.
Established in 2013, iheed is a prestigious, globally recognised, online medical education organisation, built by doctors and healthcare professionals for doctors and healthcare professionals. By partnering with world-leading education institutions, we offer healthcare professionals around the world blended and online postgraduate medical education programmes on the world’s most advanced medical education learning platform.
Benefits
· Perkbox (includes hundreds of discounts)
· Employee Assistance Program (EAP) – giving caring and compassionate support to all staff, as well as dedicated Mental Health & Wellness Champions
· Discounted rates on Master’s degrees with CEG Digital Partner Universities (25% off)
Pension Package - 5% matched contributions
Holiday – Enhanced holiday
Job Types: Full-time, Permanent
Salary: From €23,386.45 per year
Ability to commute/relocate:
- Dublin 18, D18 V0Y0: reliably commute or plan to relocate before starting work (required)
Work Location: In person
